Returns | -
Official Batavia webshop
UK shipments are not possible at this time
Ordered before 7PM, shipped the same day
Two-year warranty


Returns at

You can return your product in the following cases:

  • Within 14 days after purchase, if you do not like the product
  • Within 2 years after purchase, if the product has a technical defect

*Note: the product must be in good condition if the 14 days right of return is used

Use the following steps to prepare your return:

  • Step 1: Fill in the return form
    Batavia cannot validate your return without a completed return form; please fill it out clearly and enclose it in the box.
  • Step 2: pack the product properly
    The product does not necessarily have to be packed in the original box, as long as the product is well packed and cannot be damaged.
  • Step 3: register your package
    We recommend notifying PostNL, GLS or DHL of the package.
  • Step 4: sit & wait
    Finally, you will have to be patient; Batavia will process your return once the parcel has arrived. Then they will contact you regarding further actions.

If any step is unclear, please contact us via email: [email protected]
For the return form click here: Return form PDF

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