Returns at Bataviastore.com
You can return your product in the following cases:
- Within 14 days after purchase, if you do not like the product
- Within 2 years after purchase, if the product has a technical defect
*Note: the product must be in good condition if the 14 days right of return is used
Use the following steps to prepare your return:
- Step 1: Fill in the return form
Batavia cannot validate your return without a completed return form; please fill it out clearly and enclose it in the box.
- Step 2: pack the product properly
The product does not necessarily have to be packed in the original box, as long as the product is well packed and cannot be damaged.
- Step 3: register your package
We recommend notifying PostNL, GLS or DHL of the package.
- Step 4: sit & wait
Finally, you will have to be patient; Batavia will process your return once the parcel has arrived. Then they will contact you regarding further actions.