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Complaints page

It is annoying, of course, if you have a complaint about the service you have experienced. Nevertheless, we kindly ask you to pass on your complaint via the e-mail to the customer contact department. This can be done by e-mail, regular mail and / or telephone. Our employees of the customer contact department will review the complaint and of course try to resolve the complaint to everyone's satisfaction.

Our data: you can submit your complaint by e-mail to the e-mail address; [email protected]
You can also offer these by mail to our postal address; Bataviastore.com, Stekelbaars 86, 7711VS Nieuwleusen.

After receiving your complaint you will receive a confirmation from us.

We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which Bataviastore.com is affiliated. Should the mediation attempt, for whatever reason, not lead to a satisfactory solution, then there is the possibility to submit your dispute to the Disputes Committee (SGC).

It is possible to register your complaint with the European ODR Platform. Below is a link to the required page:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=NL

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