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Official Batavia webshop
Free shipping from €25*
UK shipments are not possible at this time
UK shipments are not possible at this time

FAQ

Ordering

 

How do I place an order?

You can place items in your online shopping cart through the store and then proceed through the checkout process.

 

Is there a minimum order amount?

There is no minimum order amount, but there are no delivery charges for orders above €25. If you are below the €25 threshold, please check the shipping rates on the webshop.

 

What payment methods can I use?

You can pay in various ways, such as iDEAL, Visa, Bankcotract, Mister Cash, Paypal, Apple Pay, Google Pay, and Carte Bleue.

 

How do I apply a discount code?

Enter the received or available discount code during the checkout process.

 

How do I know if my payment/order was successful?

After payment, you will receive a confirmation via email. You can also check your account to see if the order is registered there.

 

Can I cancel my order?

Often, an order can be canceled before it is shipped. Please contact customer service for assistance.

 

Can I modify my order?

Sometimes changes can be made before the order is processed and shipped. Please contact customer service for assistance.

 

I'm experiencing issues placing my order, what should I do?

Contact the store's customer service for help and guidance in resolving the issues.

 

I've placed my order but cannot make the payment?

In that case, send an email to [email protected] with your order number. They can send you a request with a payment link.

 

How do I report technical issues with the website?

You can report a problem through our contact form.

 

What security measures does Batavia take to protect my data?

Batavia implements security measures such as SSL certificates for secure connections, data encryption, secure payment gateways, and compliance with privacy laws.

 

Delivery

 

Which countries do you ship to?

We deliver to all European countries except the United Kingdom, Malta, Italy, and all islands. Custom arrangements can be made upon request.

 

What is the usual delivery time?

At Batavia, we aim to deliver within 3 working days. Sometimes this may take longer due to courier service delays. Check our delivery times per country here (place link).

 

Can I pick up my order myself?

Unfortunately, this is not possible at the moment. We are in the process of opening a physical store in our showroom.

 

Can I change my delivery address after placing an order?

Contact our customer service for this.

 

It says my order has been delivered, but I haven't received anything. What should I do?

Firstly, check carefully if the package has been delivered to the correct place. There is a possibility that courier services may deliver your package to neighbors. If not, contact our customer service.

 

What should I do if I haven't received my complete order?

There is a possibility that the remaining parts of your order may be delivered at a later time. If after 2 working days you haven't received anything, feel free to contact our customer service. You can also follow the tracking received via email.

 

My order arrived damaged, what should I do?

Send an email to [email protected] with photos of the damaged products you received, along with your ORD order number. We will contact you within 24 hours by email or phone for a solution.

 

Batteries

Is your battery not working properly? First, check the following:

- Are there no lights on? Then there is a high chance your battery is defective. For this, you can

request a return label through our return portal.

- Are two lights on your battery flashing while charging? Then there is a high chance your

battery is defective. For this, you can request a return label through our return portal.

*) Are all lights on? Then your battery is not defective and you can use it as usual.

We offer a standard 1-year warranty on all battery types (excludes misuse, extreme force, or wear and tear).

Chargers

*) Are there no lights on? Then there is a high chance your charger is defective. For this, you can request a return label through the return portal (link).

*) Are all lights on? Then your charger is not defective and you can use it as usual.

We offer a standard 1-year warranty on all charger types (excludes misuse, extreme force, or wear and tear).

Chains

Looking for a new chain for your one-handed chainsaw? Choose your model:

Batavia Tools:

Nexxsaw V2 Chainsaw

Nexxsaw V3 Titan 6"

Nexxsaw V3 Titan 7"

Nexxsaw 230V chainsaw 8" (Maxxseries)

36V Chainsaw (Maxxpack)

Nexxsaw 12V - Limited Edition

Nexxsaw (Fixxpack 12V)

 

FERREX:

Nexxsaw V2 Ferrex 2021-2022
Nexxsaw V2 Ferrex 2023

Westfalia:

Lux:

How do I find my model number?

You can find your model number on the product's sticker/label.

Create an account

By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.

Register

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